Health Flex Original

How to care for your new mattress

To get the best out of your mattress and ensure optimal performance, please follow our care tips below.

Protecting your mattress

It is recommended that your new mattress be always fitted with a high-quality mattress protector to protect your mattress from stains and soiling. Mattress stains may void your mattress warranty as stains and moisture prematurely age the mattress foam content.

Rotating your mattress

To ensure maximum mattress performance, you should equalize body signatures, which is achieved by rotating your mattress. Rotate your mattress from end to end every 90 days and more regularly for the first three months.

Handling your mattress

Mattresses are bulky, we always recommend two people carry them. However, please note that the mattress handles serve as a mattress rotation aid, not a mattress transport lifting aid.

Cleaning your mattress

While all our fabrics and foams are treated against mould, mildew and dust mites, we recommend that you vacuum your mattress periodically to help remove any dust mites that may cause allergies. Refer to the warranty and care tag which is attached to your mattress for instructions.

Using a level mattress base

If your new mattress is to be used on a slat base, please be aware of these three important points.

1. Gaps between slats should not exceed 70mm.
2. Timber slats must be covered to protect the mattress cover from wear, ask your retailer for details.
3. Bed base slats must remain level. This mattress is not to be used with curved slats unless an Oscar Living ‘NoBow’ mattress base board is also used.

Body signature

Your body signature is the impression that your body makes on the surface comfort layers of the mattress. It is a sign that the mattress is conforming to your body. Please be aware that it can take up to 30 days, or more, for your body and mattress to adjust to the feel and support of the new sleep system. A new mattress may feel firmer than you expected during this settling in period. A body impression of up to 35mm is considered a normal occurrence.

Warranty Timeframes

Mattress 10-year warranty on material and workmanship, excluding general wear and tear.

Warranty Terms

• Your Warranty applies from the date of sale (Excluding display and product sold “as-is”)
• All warranty claims must be made with the store of purchase. The store will liaise with Oscar for warranty claims. Details of a claim is submitted to Oscar and assessed prior to any action being taken. Oscar will then advise if they will: Repair, replace, refund or make any other reasonable effort to rectify the issue

Warranty claims will not be fulfilled under the following circumstances:

• Minor variations in a product which do not affect the product’s intended purpose.
• Faults resulting from improper use as outlined in the usage and care guidelines.
• Faults due to wear and tear.
• Any modification made to an Oscar Living product by the consumer or a third party without prior written approval from Oscar to the nature and extent of the modification.
• Failure to protect the product from stains and soiling

Proof of Purchase

Please keep proof of your purchase on file OR register your product with us using the insert card provided

All Oscar Mattresses have a unique ID number recorded & included within the mattress should manufacturing date tracking be required

Our goods come with guarantees that cannot be excluded under the Australian

Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for

any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of

acceptable quality and the failure does not amount to a major failure.

Should your product require attention, please get in touch with your authorised dealer.